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Have questions about your order, or a general enquiry?
FAQ
Orders
What methods of payment do you accept?
We accept all major credit cards including American Express, Visa and MasterCard. You can also pay using Paypal, Amazon Pay, or Apple Pay.
Can I cancel or make changes to an order?
Orders cannot be cancelled after they are placed, but we are happy to help if you need to make any changes and will do our best to accommodate. Please email us at hello@cartolinanantucket.com with requests.
Do you Collect a full deposit for pre-ordered items?
Yes, for pre-orders we collect 100% of payment upon checkout guaranteeing your items will be reserved for you.
An item I want is out of stock, can I still order it?
If there is an item you see on our website or a size that is out of stock, please reach out to us at our customer service email and we will see if we can help you. We may be able to provide you with a timeline of when those items will be back in stock or offer alternative options.
What do I do if I receive damaged merchandise?
We are so sorry to hear that your item arrived damaged. Please reach out to us athello@cartolinanantucket.comwith your order number, a description of the damaged item(s), and a picture showing the damage.
Other
How and where are your products made?
Our products are made in Los Angeles, California with a focus on ethical production. We greatly value our custom embroidered cotton fabrics, incorporating high-end construction techniques and hand-cutting to make each piece perfect.
Cartolina Nantucket is proud to support women and women-owned businesses through every phase, including design, fabric, dyeing, pattern-making, sewing, and branding.
Do you offer Gift Wrapping?
We are happy to offer gift wrapping for a flat fee of $5.
Can you offer price adjustments for orders made before or after a promotion?
We do not extend price adjustments or partial refunds on orders made prior to any promotions, and we are not able to extend a discount or price adjustment once a sale ends.
Do you have a storefront?
Cartolina Nantucket’s brick-and-mortar location can be found at 22 Centre Street on Nantucket Island, Massachusetts, inside the Centre Pointe boutique.
Do you offer wholesale?
Yes we do! We are always looking for new boutiques to carry our line. For any wholesale inquiries, please reach out to us via email at hello@cartolinanantucket.com.
Who do I contact for press inquiries?
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