Shipping & Returns

Shipping

How Much Does Shipping Cost?

Shipping is FREE

Do you offer expedited shipping?

We are happy to expedite your order if you need it by a certain date. Orders placed past 1 p.m. will not be eligible for overnight shipping and will be processed on the next business day. Send us an email at hello@cartolinanantucket.com

What shipping carriers do you use? Can I request a specific one?

We use both UPS and FedEx. USPS is used only when shipping to a P.O. box. When submitting your purchase, you can list if you have a preference on the shipping carrier.

What should I do if my order hasn’t been delivered yet?

If your order has not been delivered within the estimated period, check your order tracking link for updates. If you have further questions, please contact us via email.

Returns

What is your return and exchange policy?

Exchanges are easy, timely, and complimentary. Click here to start an exchange. We charge a $10 restocking fee for returns. Click here to start a return.

Returns and exchanges must be delivered to our e-commerce warehouse within 14 days (2 weeks) of the delivery date for a full refund. Any return received after 14 days will be returned to sender.


Returns can take up to 2 weeks once receceived, for our warehouse to process. Once your return is processed, you will receive an email confirming your refund. Upon a return being processed, your refund can take around 2-7 business days to be reflected in your bank account, depending on your banking partner.

How do I start a return? Or an exchange?

We hope you are more than satisfied with your order, but if not, you may begin a return or exchange by clicking here. Carefully repack your merchandise and please include your original packing slip in your package, when you ship back to us.

All returned or exchanged merchandise must be unworn, undamaged, and still tagged.

Once we receive your returned product, if it is in acceptable condition, we will issue your refund or immediately ship your exchange.

Are sale items eligible for returns?

Friends and family sale items are eligible for returns, and have the same return policy as full price merchandise.

Marked down merchandise is Final Sale unless an item is received damaged. No price adjustments on past purchases. All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact.

Get in touch

Have questions about your order, or a general enquiry?